Client Rights and Responsibilities

Approval Date:            04-10-03

Approved By:              Board of Directors


To insure and protect the rights of persons receiving treatment through Community Counseling Services, Inc. in accordance with the Standards for Community Mental Health Centers and Clinics in the State of Arkansas, the Joint Commission Comprehensive Accreditation Manual for Behavioral Health Care, and applicable laws and regulations.


Client Rights:

  1. Clients are entitled to receive services offered by Community Counseling Services regardless of sex, race, color, religion, national origin, age, and degree of disability, as long as CCS has the capabilities and/or facilities to provide the treatment indicated.
  2. Clients have a right to confidentiality. Client records are available to CCS staff members only as needed for treatment, payment, or healthcare operations.
  3. No client information may be released to any other agency or individual without prior written authorization of client, parent or legal guardian. This includes any form of protected health information (for example, correspondence, treatment plan, or conversation in or out of CCS clinics). EXCEPTION to this would be the release of information needed for treatment, payment, or healthcare operations, by court order, or in emergency situations involving your safety or the safety of others. In any case, only the information required to deal with the situation may be released.
  4. Clients have the right to obtain access to personal health information as stated in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
  5. Photographs and sound or video recordings may not be made of client without written permission.
  6. Clients have the right to be treated with dignity and respect.
  7. Clients have a right to a program of treatment especially designed for their individual needs. Treatment services will be provided only when those services are applicable to treatment needs.
  8. Clients have a right to appropriate assessment of pain in determining treatment needs.
  9. Clients have a right to refuse treatment offered, unless there is an immediate danger to the client or others. However, if client refuses to cooperate or participate in a recommended treatment (for example, counseling or day treatment when receiving medication), CCS may limit services.
  10. Clients have a right to be informed of risks, benefits, and side effects of treatment.
  11. Clients have a right to reasonable privacy during treatment.
  12. Clients have a right to a written copy of the CCS Privacy Practices.
  13. Clients have the right to terminate services and to receive notice before CCS terminates or suspends services.
  14. Clients have a right to complain if they believe their rights or the rights of someone else have been violated.

Client Responsibilities:  In addition to rights while receiving treatment, the client also has a number of responsibilities to self and to CCS.

  1. Clients have the responsibility to participate actively and honestly in treatment. In many cases, particularly when the client is a child or adolescent, effective treatment requires active involvement and participation of parents or other family members.
  2. Clients have the responsibility to keep scheduled appointments or to give notice of cancellation if client will be unable to keep an appointment.
  3. Clients have the responsibility to treat other clients and CCS personnel with dignity and respect.
  4. Clients are responsible for asking questions about any policy, procedure, or treatment which they do not understand or with which they do not agree.
  5. Clients are responsible for carefully reading and understanding any papers they may be asked to sign in relation to treatment.
  6. Clients have the responsibility to honor their financial contract by paying for the services received at the agreed-upon times and/or terms. The client is also responsible for providing CCS with all information necessary for billing health insurance or other third party insurance.

Thanks for supporting Community Counseling Services, Inc.

125 Dons Way
Hot Springs, AR 71913
(501) 624-7111
(800) 264-2410

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